At Gallantoro, our chief goal is to provide you with the most enjoyable online shopping experience possible, and that is why it is crucial for us that you love your purchase. However, in the hopefully rare occurrence that you are not completely satisfied with your order, we will gladly refund or exchange the item for you.
We understand it may be hard to choose the right items online, especially if you're purchasing a gift for someone else, so we really want to make it as easy as possible for you by allowing you to return or exchange your item within 30 days provided that:
• You retain your receipt as proof of purchase and it is less than 30 days from the time of purchase
• The item is in a saleable condition as below
We are unable to do refunds for change of mind on custom monogrammed items, however if the item is faulty we will of course happily refund you in full regardless of the monogramming.
If you believe you have purchased an item that is faulty we want to remedy this just as much as you do. We ask you to promptly return the item to us for assessment and either a full refund or exchange will be given, provided that after receiving the faulty item and assessing your claim we deem to the product to be faulty. Proof of purchase must accompany any faulty item claims, and must be within 30 days of the order receipt.
Faulty product claims will result in a refund of the postage costs of both your initial order as well as the costs for you to post the faulty item back to us.
Please note Gallantoro will only refund standard shipping method charges when returning items to our address. We will not reimburse express shipping charges back to our return address.
Post your faulty item to:
Gallantoro | PO Box 59 | SUTHERLAND NSW 1499
It is your responsibility to ensure the goods arrive safely to our return address.
Simply contact us via email@example.com and we will assess the returned product and ensure the items are in saleable condition. If all is in order we will aim to process your refund or exchange voucher (gift card) within 5 business days.
It is best to re-use our box with bubble wrap to avoid any chance of damage during the return shipment.
Please note that we cannot always guarantee the availability of products for exchange, as some of our stock is seasonal and/or rare one off pieces.
If you wish for a completely different product, rather than a different size or colour of the same product, you will need to place a new order online and return the original item for a refund. Please note that refunds can only be credited back to the credit card that was used to make the original purchase.
Return items that are not in saleable condition, whether damaged or altered from their original state or returned items without proof of purchase will not be exchanged or refunded, and will be returned to you.
Post your return/exchange to:
Gallantoro | PO Box 59 | SUTHERLAND NSW 2233
We would recommend using a traceable method such as registered post. It is your responsibility to ensure goods arrive safely to our return address.
Gallantoro will happily cover the cost of your product return, whether it be for change or mind or for a faulty item. Simply send it back to our PO Box along with a copy of your postage receipt and we will process that cost back onto your payment account, whether that is a credit card or a payment provider.